You haven't searched anything yet.
Overview
The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success;
in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.
Responsibilities
1. Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
2.Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
3. Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
4. Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and / or failures and establish the necessary repairs utilizing : visual inspections, testing procedures as well as the appropriate testing equipment
5. Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry;
must be able to get specific regulations if requested
6. Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes / hoists and simple structure element
7. Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
8. Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
9. Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, . vehicle, forklifts, man lifts, operating machinery, etc.
10. Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
11. Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
12. Responsible for maintaining a professional appearance and image at all times
13. Must maintain regular communication with the local office and / or call in a minimum of once per day to the service supervisor
14. Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
15. Maintain the Quality Assurance Standards
16. Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
17. Keep training assignments current
18. Perform other duties as assigned
Qualifications
Education
A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred
Experience and Skills
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry.
We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella :
Mazzella Core Values :
Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk
Lifelong Learner routinely acquire new skills and capabilities that bring value
Humble lack excessive ego or concerns about status; emphasize the Team over self
Hungry always looking for more, self-motivated, and diligent; do more than to just get by, committed
Smart common sense about people, good judgement, and intuition around their impact on group dynamic
EOE / Drug Free Workplace
Last updated : 2024-04-23
Full Time
Wholesale
$52k-68k (estimate)
04/24/2024
07/18/2024
mazzellacompanies.com
TUSCALOOSA, AL
500 - 1,000
1954
Private
MARK SHUBEL
$200M - $500M
Wholesale
Mazzella Lifting Technologies provides lifting solutions such as overhead cranes, crane runways, jib, workstation and monorail cranes.
The job skills required for Field service technician include Customer Relationship, Troubleshooting, Planning, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Field service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field service technician positions, which can be used as a reference in future career path planning. As a Field service technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field service technician. You can explore the career advancement for a Field service technician below and select your interested title to get hiring information.